24-hour Service - Contact centre
Highly trained Customer focused team based in each country "Orona local contact centre", providing 24/7/365 CUSTOMER SUPPORT.
CALL HANDLING : response time management, resource allocation, workload planning, and entrapment process.
DATA PROCESSING : ensuring contracted response times are met, monitoring call closures, isolated lifts communicated with an established escalation process.
AUTO DIALER: monitoring system.